Brighter Scents Customer Service

If you need help navigating our web site, or have questions regarding ordering, delivery, etc., please refer to this Info section first. If your question is not answered here, please email us at sales@brighterscents.com We will respond to your email as quickly as possible, usually within the same day.

If you would like more information about us, please email us at sales@brighterscents.com

Shipping and Sales Tax

Shipping Information

Please proceed to the checkout page and shipping will be calculated on actual UPS rates. You are not obliged to complete your order until you approve shipping charges.

Our shipping costs are based on the approximate shipping weight of your order - not on price points. We use shipping tables provided by UPS to calculate the shipping cost with no additional handling charges. The actual shipping charge is calculated during the checkout process. The cost of shipping will vary based on what is ordered, the destination and the shipping method. If there is a problem with the shipping of your order after it's left our possession, you will have to take that up with the shipping company. If you pay for Next Day Air, 2nd Day Air or 3 Day Select and the package doesn't arrive on time, you will need to make a claim with UPS to have your shipping costs refunded.

Continental U.S. orders will be shipped via the shipping company you choose on checkout. All orders are processed and shipped in the order they are received.

Custom Orders - Because the candles, embeds, soaps, linen sprays and molds that we produce are custom-made, we must receive a financial commitment before we can begin work on your order.
We will accept a mailed personal or organizational check, money orders, credit/debit card (Visa, Master Card, Discover and American Express). We do not ship C.O.D. Failure to pay for your order in a timely manner may push back the delivery date of your order or necessitate rush charges to meet your delivery date. Brighter Scents is not responsible for any delay in order delivery or any rush charges incurred due to a delay in receiving payment. Please allow 7 to 10 business days for orders to be shipped that contain custom products. Custom orders that have more than one dozen of a single item will require a longer lead time, please allow 15 to 30 business days, this will be determined by glassware availability for candle orders.



You will receive an email notification when your order ships along with a shipment tracking number.

At this time we are unable to accept foreign orders on the website, please email or call for international orders.

We are required to charge sales tax on all orders shipped to addresses in Iowa, US only. Don't worry! When you check out, you will be able to see your shipping charges BEFORE you need to enter your payment information. No tax will be charged on orders shipped outside the state of Iowa, US.

If for some reason you need your shipping address changed After your order has been shipped, your credit card will be charged a $5.00 address change fee that we incur from UPS.

Return Policy

Orders that have been processed can not be changed or cancelled. Any cancellation of an order that has already been shipped or returns will be charged a 20% restocking fee and shipping charges will not be refunded. All refunds will be issued as an in store credit for returns.

We do not accept returns on products without prior approval. Please call for approval, we do not accept returns through email. Note: We cannot accept returns on fragrances, liquid dyes, bath and body products or waxes due to the nature of the product. We also cannot accept returns on candles and embeds due to the fact that they are custom made for each order.

If you need to cancel an order it needs to be done by telephone and you will receive a cancellation confirmation number. Please do not email changes or cancellations of orders as we can not guarantee that it will be received before the order is processed and packaged. If an order has already shipped we can not cancel or make changes to your order.

We are not responsible for any damage to the waxes or embeds due to use of other products not sold by us. We are not responsible for damage due to misuse of our products. If you have questions on how to use our products please call or email.

If you are unsatisfied with any of our products or if there are any discrepancies or damages to your order that you receive please notify us immediately by telephone. We can not file claims on missing or damaged packages by email.

All returns that are approved must be returned within 15 days of purchase. All returned items will be refunded at the original purchase price, plus applicable sales tax in the original payment method. Shipping and handling charges will not be refunded. If an order is refused upon delivery you will be responsible for shipping charges, return shipping charges and all restocking fees.

FAQ (Frequently Asked Questions)

When should I expect delivery?

We require 1-2 business days to process and ship your order. After the product leaves the shop, standard shipping times apply. You will receive an email with your shipment tracking number as soon as it is on the way. For UPS ground shipping, depending on your location and the volume being handled by UPS at the time, transit time is from 1-5 business days within the USA.

What if my credit card is declined?

We are not responsible for delays in processing orders due to declined credit card payments.  If your credit card is declined, we will try to contact you to notify you about the problem with the card as soon as possible.

BrighterScents.com is presented by Gelluminations, Inc.